Shipping policy

Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping options
We offer FREE shipping on domestic orders over COP 500.000, and flat rates for all international orders as listed below.

 

SHIPPING ZONE	COUNTRIES / TERRITORIES
ZONE 1	United States
ZONE 2	Argentina Aruba Australia Belgium Belize Bolivia Brazil Canada Chile China Costa Rica Cuba Curaçao Dominican Republic Ecuador El Salvador France Germany Guatemala Honduras Hong Kong Indonesia Italy Japan Luxembourg Malaysia Mexico Netherlands Nicaragua North Korea Panama Paraguay Peru Philippines Portugal Puerto Rico South Korea Spain Suriname Sweden Switzerland Taiwan Thailand United Kingdom Uruguay Venezuela
ZONE 3	Rest of the World

 

FROM 1 TO 500 GRAMS
SHIPPING ZONE	Std. Shipping Up to 90 days	Express Shipping 30 to 60 days	DHL Express 2 to 5 days
DOMESTIC	COP 10.000	N/A	N/A
ZONE 1	USD 10	USD 15	USD 22
ZONE 2	CURRENTLY UNAVAILABLE DUE TO COVID-19	CURRENTLY UNAVAILABLE DUE TO COVID-19	USD 44
ZONE 3	CURRENTLY UNAVAILABLE DUE TO COVID-19	CURRENTLY UNAVAILABLE DUE TO COVID-19	USD 66

 

FROM 501 TO 1000 GRAMS
SHIPPING ZONE	Std. Shipping Up to 90 days	Express Shipping 30 to 60 days	DHL Express 2 to 5 days
DOMESTIC	COP 10.000	N/A	N/A
ZONE 1	USD 12	USD 18	USD 36
ZONE 2	CURRENTLY UNAVAILABLE DUE TO COVID-19	CURRENTLY UNAVAILABLE DUE TO COVID-19	USD 54
ZONE 3	CURRENTLY UNAVAILABLE DUE TO COVID-19	CURRENTLY UNAVAILABLE DUE TO COVID-19	USD 87

 

 

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s) if available.

Customs, Duties and Taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Please contact your Customs office for information on duties, taxes and restricted items.

Damages
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim and let us know by email immediately at shop@ironhorsecc.co.

Please save all packaging materials and damaged goods before filing a claim.